Shipping Policy – Langbiang Farm

1. Delivery Scope

Langbiang Farm provides nationwide delivery, with priority given to wholesale orders.

  • Da Lat and nearby areas: delivery available on the same day via our internal transport.

  • Other provinces and cities: delivery will be handled through specialized carriers, refrigerated trucks, or logistics partners to ensure fresh produce quality.

2. Delivery Time

  • After confirming the order and receiving payment (or deposit), we will pack and ship the goods within 24–48 hours.

  • Actual delivery time depends on geographic distance and the transportation schedule of each area.

  • We will inform customers of the estimated delivery time when confirming the order.

3. Shipping Costs

  • Shipping costs are to be paid by the customer (unless otherwise agreed).

  • Costs depend on:

    • Delivery distance

    • Weight and volume of goods

    • Chosen carrier

  • We will inform customers of the estimated shipping cost upon order confirmation so they can make arrangements in advance.

4. Packaging & Product Preservation

  • All products are carefully packaged and kept under cold storage conditions to maintain freshness.

  • For large orders, we use specialized foam boxes/plastic trays with shock-resistant lining and proper labeling.

5. Responsibility Upon Delivery

  • Customers must ensure someone is available to receive and inspect the goods upon delivery.

  • If the goods are found to be damaged, crushed, or missing items, please notify us within 24 hours of receipt for assistance.

  • After this period, we are not responsible for complaints related to shipping.

6. Customer Support