Langbiang Farm

Address: 87 Xô Viết Nghệ Tĩnh Street, Langbiang Ward, Da Lat City, Lam Dong Province, Vietnam
Email: info@langbiangfarm.com.vn

1. Scope of Application

This policy applies to wholesale orders of fresh fruits and vegetables at Langbiang Farm.

It does not apply to retail customers.

2. Return & Exchange Conditions

  • Returned products must remain in their original packaging, unused, unaltered, and in the same condition as when received.

  • Customers must inspect the goods immediately upon receipt. If any damage, bruising, or incorrect quantity/variety is found, please notify us within 24 hours of receipt.

  • After 24 hours, returns or exchanges will not be accepted.

3. Cases Not Eligible for Return/Exchange

  • Products that have been processed, sorted, repackaged, or used.

  • Products damaged due to improper storage or transportation after delivery.

  • Discounted items, promotional goods, or clearance stock.

4. Return Process

Please send a return request to info@langbiangfarm.com.vn including:

  • Invoice / delivery note

  • Photos of the defective/damaged products

Once confirmed, please return the goods to the following address:
87 Xô Viết Nghệ Tĩnh Street, Langbiang Ward, Da Lat City, Lam Dong Province, Vietnam

5. Refunds

  • After receiving and inspecting the returned goods, we will confirm via email.

  • If approved, the refund will be made via bank transfer or deducted from the next order.

  • Shipping fees are non-refundable and are the customer’s responsibility.

6. Notes

  • We are not responsible for goods damaged during return shipping if a trackable shipping service is not used or if goods are not properly packaged.

  • Processing time for returns and refunds may take 3–7 business days, depending on the case.

Need Support?

Please contact us at info@langbiangfarm.com.vn for assistance with returns and refunds.